Sometimes, the router stops working because of SIM card restrictions, traffic package restrictions, problems with firewall settings, or other reasons. If this happens, we need you to collect the following three pieces of information and send them to us for simple debugging. 1) Home Page...
. If mobile connections have issues, we can enable the debug mode to get the full records of the Mobile interface connection. The below tutorial is to enable debug mode for the MobileData protocol which integrated for firmware version since EV3117 on Ezen3X series 4G...
There will be an error log when some function goes wrong. The running log, including the error log, are saved in the “System Log”. 1) Web Interface To collect the “System Log”, please log in to the router, then navigate to the “Status > System...
What is A Bricked Router A bricked router has a broken firmware system and is stuck in the power on & off cycle but can not successfully boot up. The router’s system indicator usually flashes rapidly, and WiFi Mobile indicators will not turn on. The...
Band lock allows you to lock the device to a specific LTE frequency band for a better performance. In some rare conditions, such as between two different cell towers, we need to lock the 4G router to works on a specific band to achieve a...
Not Satisfied with the Speed of Your 4G Router? Here Are Some Tips to Boost It. 1) Check the 4G signal strength Weak signal is a major cause of slow 4G router speeds. Try moving the router closer to a window or higher up to...